Under the law, each school must put a procedure in place to deal with complaints and make the procedure know to parents. The governors of Ysgol Tal-y-bont have adopted a new complaints procedure following new guidelines prepared recently by the Welsh Government.
If you feel unhappy about any aspect of of your child's life at school, then it is important that you read and follow the instructions in the complaints procedure. If you would like some help, or if you have any questions about complaints procedure, you can ask Miss Sioned Morris.
Read the Complaints Procedure
The school will do it's best to solve complaints in a fair way, however it also expects parents not to make unfair and vexatious complaints that may affect how efficient the school operates. The governors have also adopted a policy on vexatious complaints and unacceptable actions when making complaints through this procedure.
Read the Unacceptable Actions Policy |